Help Center
Great to have you here! Our Help Center is your one-stop shop for all questions about shopping with Good-Natured. Whether you’re looking for information about your order, have questions about our products or need help with technical issues – you’ll find the answers here.
Give us a call! +49 351 30976484
Your order
How can I track the status of my order?
As soon as your order has shipped, you’ll receive an email with a tracking number and a tracking link. If you haven’t received an email, please check your spam folder or contact us at support@good-natured.com.
How long does delivery take?
Delivery within Germany usually takes 2–5 business days after shipping. International deliveries may take a little longer. You’ll find up-to-date information on our shipping costs page.
Can I change or cancel my order afterwards?
As we prepare orders for shipping as quickly as possible, we can only make changes or cancellations shortly after the order comes in. Please get in touch straight away at support@good-natured.com with your order number – we’ll then check whether a change is still possible.
How much does shipping cost?
We offer free shipping on orders from €85. If your order is below that, shipping costs apply, which you can see at checkout and on our shipping costs page.
Which countries do you ship to?
We ship worldwide! You can see the available delivery countries and the respective shipping costs directly at checkout or via the country selector in the shop.
Returns & exchanges
How can I return an item?
It’s easy: log in to your customer account (https://good-natured.com/account) and start your return there. You have the right to withdraw from your order within 14 days of receipt without giving any reason. You’ll find more details on our returns page.
What do I need to bear in mind when returning an item?
Items should be returned unused, unwashed and in their original packaging with all labels attached, so that we can put them back into stock without any problems.
How long does it take to process my return?
Once we receive your return, we check the item and usually issue the refund to your original payment method within 5–10 business days.
Can I exchange an item, e.g. for a different size?
Yes, exchanges are possible. Simply log in to your customer account and indicate that you’d like to swap for a different size or variant.
Who pays for the return shipping?
For a normal return (e.g. a withdrawal), you as the customer pay the shipping costs for the return. If you’d like to exchange for a different size, however, we cover the cost of shipping the new item to you – you just send back the original item at your own expense.
Products & sizes
Which sizes do you offer and how do they fit?
You’ll find our size charts directly on each product page. As some of our clothing comes in different cuts (e.g. oversized hoodies), we recommend checking the relevant size chart before ordering.
What materials are your products made of?
Fair and sustainable production is very important to us. You’ll find the exact material details (e.g. organic cotton) in the description of each item. Find out more about our values on our sustainability page.
How do I care for my Good-Natured clothing?
We recommend washing our products gently at low temperatures (ideally 30 °C) and inside out, to keep prints and embroidery looking good for a long time. You’ll find specific care instructions on the label of each item.
An item is sold out – will it come back?
Some designs are limited and won’t return, while other basics are restocked regularly. The best thing to do is sign up for the back-in-stock notification on the product page, or drop us a quick message – we’re happy to let you know.
Do you also offer teamwear?
Yes! We offer custom merch and teamwear for clubs, churches, events and companies. More info and enquiries on our teamwear page.
Payment
Which payment methods do you offer?
You can pay conveniently by credit card, PayPal, Klarna, Apple Pay, Google Pay and other common payment methods. The available options are shown at checkout.
Is it safe to shop with you?
Yes, all payments are processed through encrypted, certified payment providers. Your data is protected in line with current security standards.
When will my payment method be charged?
Depending on the payment method you choose, you’ll be charged either when you place your order or – e.g. with Klarna invoice – only after you receive the goods, in line with the provider’s payment terms.
Can I pay with a gift card or discount code?
Yes, simply enter your gift card or discount code in the relevant field at checkout. The discount is then automatically deducted from your order total.
Will I receive an invoice for my order?
Yes, you’ll automatically receive an invoice by email once you’ve completed your order.